Payment methods

The functions described in this article are not available for every shop package. In case of questions please contact the provider you booked your shop at.

You can offer your customers various payment methods. They can be divided into two types:

  • Usual payment methods like payment in advance, invoice or direct debit where you handle the billing.
  • Payment through a third-party provider, like PayPal, which handles the entire payment process on your behalf and then passes the money on to you. You have to register with the payment provider first before you can set up that payment method in your shop.

You should ideally offer your customers several payment methods. This will reduce the chances of customers cancelling their order because you do not offer their preferred payment method.

How to create a new payment method with a payment provider like PayPal

1. In the administration area in the main menu, select Settings and then Payments.

2. In the table at the bottom of the page you can see all the payment methods already created in your shop. At the top of the page under “Add payment method”, select the kind of payment method you want to add.

3. On this page you can find information on this payment method. Select Add to add a payment method to your shop.

4. Follow the instructions displayed on the page to set up this payment method.

5. Save the changes. The payment method is now created, but it is not available to your customers yet. You now need to edit it. Continue with step 3 of the section How to edit a payment method below.

How to create a new standard payment method like invoice or payment in advance

1. In the administration area in the main menu, select Settings and then Payments.

2. In the table at the bottom of the page you can see all the payment methods already created in your shop. As you can see, some payment methods are already pre-set and all you need to do is adjust and enable them. If the payment method you require is already in the table, please skip to step 2 of the section How to edit a payment method below.

If the payment method you require is not there, go to the top of the page. Under “Add payment method”, select Standard. Maybe you need to select Show all to see all available options.

3. Select Add for the payment method you would like to add. Depending on your shop, these payment methods may be available:

Payment method

Description

Invoice

You issue an invoice. After receipt of the goods, the customer transfers the payment.

Further notes

  • The entire risk is with you. You have increased efforts to check payments, identify unpaid invoices and, if required, collect any outstanding payments.
  • Invoice payment is very popular with customers. Their bank details remain secret and they can check the goods before payment.

Cash

The customer pays the invoice in cash. Offer this payment method in combination with collection of the goods by the customer.

Cash on delivery

Payment is made upon receipt of the goods and will be handled by the shipping provider.

Further notes

  • You can be sure that your goods will be paid. Additional charges may apply for you.
  • Your customers pay after receipt of the goods. Additional charges may apply for the customer.

Payment in advance

You only dispatch the goods upon receipt of the customer payment.

Further notes

  • For the merchant, payment in advance is a secure payment method. However, there is an increased effort as you must validate reception of payment before dispatching the order.
  • Many customers avoid using payment in advance because they must transfer a payment at their own risk for goods that have not yet been delivered.

Further manual payment methods

You can set up additional manual payment methods, define the names and detail the conditions.

Direct debit

Via a contract with your bank, you debit payments due directly from your customer's bank accounts.

Further notes

  • The risk of insufficient funds in customer bank accounts or reverse transfers by customers is with you.
  • For customers, this payment method is convenient because they provide only their bank account data. However, because there is a risk of misuse, not all customers are willing to share this data. Certification seals increase customer confidence.

4. Continue with step 3 of the next section How to edit a payment method below.

How to edit a payment method

1. In the administration area in the main menu, select Settings and then Payments.

2. In the table at the bottom you can see all the payment methods already created in your shop. Select the name of the payment method you want to edit.

3. On the page General you make the general settings for the payment method. Please note that there are various options available depending on the payment method.

Option

Description

Internal ID

This internal name for the payment method is not displayed anywhere to your customers.

Type

The type indicates the kind of payment method. It cannot be altered once the payment method has been created.

Visible in shop

This is where you determine whether the payment method is available or not to your customers in the shop. Leave this option set to No until the payment method has been fully set up.

Default selection

Specify whether this should be the standard payment method for your shop.

Minimum / maximum order value

Here you can determine whether there needs to be a minimum and/or maximum order value for this payment method. If a customer order does not meet the minimum order value and/or exceeds the maximum order value, the customer will not be offered this payment method.

Discount or fee

Specify if customers get a discount or have to pay a fee for ordering using this method. Then you can determine the value of the discount or fee.

Region

If this feature is available in your shop, you can specify that only customers from a specific region can use this payment method. Please note that this option is only displayed if you have already set up at least one region for your shop. For more information, read Regions.

Name in shop

The payment method is displayed in the shop with this name.

Description

Here you can enter further information about this payment method for your customers. This information will be displayed to your customers during the order process when payment methods are selected. It will also appear on the order documents.

Display logo

Determine if a logo for this payment method should be displayed in the order process. In this case, upload an image of the logo and select beforehand if the image size should be changed during upload. Some payment methods already have a default logo.

4. Save the changes.

5. Select Settings. Note: For some payment methods you do not need to edit any settings and there is no Settings page for them. If you process this kind of payment method, please skip to step 8.

6. On this page you make additional settings for this payment method. If it is a payment method with a third-party provider (for example PayPal), you can find instructions at the top of the page with the additional steps needed to set up this method. Please follow these instructions, make all the additional settings on this page and save the changes.

7. Select General.

8. For Visible in shop select the option Yes.

9. Save the changes.

The payment method is now available in the shop for your customers. You should always test payment methods with third-party providers. See the following section.

How to test a payment method

Most payment providers have a test mode at your disposal. Even if there is no test mode, you should still test the payment method when your shop is live.

1. In the administration area in the main menu, select Settings and then Payments.

2. In the table at the bottom you can see all the payment methods already created in your shop. Select the name of the payment method you want to test.

3. Select Settings.

4. If you have the option Operational mode here at your disposal, select Test and save the changes. If not, simply carry out the test order in live mode.

5. Go to your online shop and make a test order in which you select the payment method.

6. If everything has worked, change the operating mode to Live if necessary.

7. Save the changes.

Making a payment method available for certain delivery methods only

Sometimes it is useful for you to allow certain payment methods only in combination with certain delivery methods. For instance you could determine that you only allow express delivery to customers who paid via PayPal.

1. In the administration area in the main menu, select Settings and then Payments.

2. Select Dependencies.

3. Select which combinations should be possible.

4. Save the changes.

External payment providers offer you the following advantages:

  • Many of your customers already have an account with PayPal or a similar provider.
  • Major payment providers enjoy customer confidence.
  • You won't need to worry about payment processing.
  • Paid orders are automatically flagged and all you need to do is dispatch them.

In the case of external payment methods, the transactions are processed on the provider's platforms. The customer is therefore directed to the provider's system for the payment process where all the necessary information is recorded, checked and processed. The customer is then redirected back to your shop. The corresponding orders can be allocated by means of transaction numbers.

In the administration area under Settings >> Payments, you can specify the sequence in which the payment methods are displayed to your customers. For more information, see Changing the order of elements.

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